Last Updated: 18 November 2024

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Introduction

 

Welcome to the Privacy Policy of A. Sharkey Roofing & Roughcasting Ltd ("we," "us," "our"). We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. By accessing our website or using our services, you agree to the practices outlined in this policy.

 

1. Who We Are

A. Sharkey Roofing & Roughcasting Ltd
Registered in Scotland
Company Number: 15224119
Registered Office Address: 2/2 20 James Street, Helensburgh, G84 8UH

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Contact Information
Email: andrewsharkey@hotmail.co.uk
Telephone: 07885549640

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2. What Information We Collect

When you use our website or contact us for services, we may collect and process the following personal data:

• Name – To identify you and personalize our services.

• Email Address – For communication purposes, including sending service updates or responding to your queries.

• Phone Number – To provide customer support and coordinate services.

• Address and Postcode – To locate and deliver our services to you and to verify your service area.

 

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To deliver our roofing, roughcasting, gutter, painting, and home maintenance services.

• Customer Support: To respond to your inquiries, complaints, and requests for information.

• Communication: To send you updates, service-related messages, and important information regarding our services.

• Legal Compliance: To comply with our legal obligations, including regulatory requirements and audits.

• Marketing and Promotions: With your explicit consent, we may send you information about special offers or services that may interest you. You can opt-out of receiving marketing communications at any time.

 

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

• Contractual Necessity: Processing your personal data is necessary to enter into or perform our contract with you.

• Legal Obligation: Processing is required to comply with legal and regulatory requirements.

• Legitimate Interests: We process your data based on our legitimate interests, such as improving our services and providing customer support. We always ensure that our legitimate interests do not override your rights.

• Consent: We will obtain your explicit consent for marketing communications and you may withdraw this consent at any time.

 

5. How We Store and Protect Your Data

We are committed to ensuring that your personal data is secure. We implement appropriate technical and organizational measures to prevent unauthorized access, loss, or disclosure of your data. This includes:

• Data Encryption: We encrypt sensitive information during transmission.

• Restricted Access: Only authorized personnel have access to your personal data.

• Regular Security Audits: We perform periodic security reviews to maintain the integrity of our systems.

Your data is stored on secure servers located within the UK or European Economic Area (EEA). We will retain your data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

 

6. Data Sharing and Disclosure

We may share your personal data with third parties in the following situations:

• Service Providers: We may engage third-party vendors to provide services on our behalf, such as IT support or payment processing. These providers are contractually obligated to safeguard your data and use it only for the purposes specified.

• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction, provided that the receiving party agrees to protect your personal data in a manner consistent with this Privacy Policy.

 

7. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

• Right to Access: You can request access to the personal data we hold about you.

• Right to Rectification: You have the right to request correction of any inaccuracies in your personal data.

• Right to Erasure: You can request deletion of your data where it is no longer necessary for the purposes for which it was collected.

• Right to Restrict Processing: You can request restrictions on processing if you believe your data is inaccurate or if you have objected to processing.

• Right to Data Portability: You have the right to request that we transfer your data to another service provider, where technically feasible.

• Right to Object: You may object to processing your data based on our legitimate interests, including for direct marketing purposes.

To exercise any of these rights, please contact us at [Insert Contact Email]. We may request additional information to verify your identity before fulfilling your request.

 

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather information about how you use our Site. For more information about the cookies we use, please see our [Cookie Policy](insert link to Cookie Policy) (if applicable).

 

9. Third-Party Links

Our Site may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal data.

 

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect or process personal data of children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it promptly.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service offerings. Any updates will be posted on this page, and where appropriate, notified to you by email. We recommend reviewing this page periodically to stay informed of our data protection practices.

 

12. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or wish to exercise your data rights, please contact us:

A. Sharkey Roofing & Roughcasting Ltd
Email: andrewsharkey@hotmail.co.uk
Phone: 07885549640
Address: 2/2 20 James Street, Helensburgh, G84 8UH

 

Supervisory Authority

If you believe that we have not addressed your concerns adequately, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

ICO Contact Information
Website: www.ico.org.uk
Telephone: 0303 123 1113

 

Thank you for trusting A. Sharkey Roofing & Roughcasting Ltd with your personal data.

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